Datto RMM 9.0.0 release notes
Schedule*
| Platform | Date | From (UTC) | To (UTC) | Duration |
|---|---|---|---|---|
| Syrah (APAC) | Monday, December 7, 2020 | 10:00 | 13:00 | 3 hrs |
| Zinfandel (US West) | Wednesday, December 9, 2020 | 09:00 | 12:00 | 3 hrs |
| Concord (US East) | Thursday, December 10, 2020 | 07:00 | 12:00 | 5 hrs |
| Merlot (EU2) | Thursday, December 10, 2020 | 18:00 | 22:00 | 4 hrs |
| Pinotage (EU1) | Monday, December 14, 2020 | 18:00 | 01:00 | 7 hrs |
NOTE *The schedule is subject to change. Please check the Status Page for regular updates.
IMPORTANT This is a full platform AND Agent release, therefore, partners should expect very brief disconnects of the Agent during the update window.
About the release
The 9.0.0 release is the twelfth update for Datto RMM in 2020. Along with numerous fixes and improvements, some of the highlights are listed below.
Network Topology
Network Topology maps allow MSPs to better manage their clients' networks by continuously discovering and identifying every device, generating a visual layout of the network showing how devices are connected to one another, and helping technicians identify where potential issues may exist. Refer to Network Discovery.
Available in the New UI, Network Topology maps include the following benefits:
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Insightful discovery. Instantly view all discovered and managed devices on the network, not just those under management by Datto RMM.
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Faster troubleshooting. View essential network information at a glance, with open alerts represented on devices and the impact they have on one another. Technicians can quickly navigate to any device, gather critical information, and set up a remote connection with a single click.
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Mitigation of potential issues. Technicians don’t just see devices by themselves; Datto RMM’s Network Topology maps illustrate the relationships between all devices on the network, allowing technicians to gauge the impact of a change before it’s made.
Ransomware Detection
Ransomware Detection is a new feature offering powerful new capabilities to monitor and respond to ransomware on client devices. Refer to Ransomware monitor.
Available in the New UI, this new monitor includes the following benefits:
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Know about ransomware infections instantly. Instead of waiting for a user to report the issue, Datto RMM will notify technicians at the moment files get encrypted by the ransomware. This will provide more time to respond and possibly prevent the spread.
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Easily monitor using policy-driven configuration. Datto RMM’s powerful policy-driven approach allows MSPs to easily monitor targeted devices at scale for the presence of ransomware. Integrations with key MSP tools, such as Autotask PSA or ConnectWise Manage, along with email notification options, ensure that the right resources can be notified immediately if ransomware is detected.
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Prevent spreading of ransomware with automatic network isolation. Once ransomware is detected, Ransomware Detection will attempt to terminate the ransomware process; it can also automatically isolate the affected device from the network, preventing further spread of the ransomware to other devices.
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Remediate issues remotely. Devices automatically isolated from the network can still contact Datto RMM, allowing technicians to take effective action to resolve the issue.
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Recover with Datto Continuity products. When Datto RMM is integrated with Datto BCDR, technicians can quickly recover from the ransomware outbreak by restoring a device to a previous state.
NOTE The Ransomware monitor requires an additional license before it can be used. Refer to Enable Ransomware Detection and add licenses.
Unscheduled Maintenance mode
You can now place one or more devices in a new Unscheduled Maintenance mode. Along with recording a reason for the maintenance, users can specify a length of time the device will be in maintenance, preventing alerts from being generated during this time period. An icon will display in the header area of the Device Summary page to communicate that it is in maintenance mode. The window can also be ended prematurely. Refer to Create a Maintenance Mode Window and Action buttons.
Web Remote multi-session support
Web Remote is now multi-session aware, allowing technicians to support users on Windows Virtual Desktops and servers running Remote Desktop Services. Refer to Multi-session support.
Create, edit, delete filters in the New UI
You can now create, edit, and delete filters in the New UI, allowing you to leverage the speed and responsiveness of the New UI while creating powerful filters to assist with targeting jobs, policies, and reports, along with navigating to device lists. Refer to Device Filters - New UI.
Internet Explorer 11 End of Support
IMPORTANT With the 9.0.0 release, Datto RMM will no longer support Internet Explorer 11.
For more details on browser support, refer to Supported browsers.
Other areas
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VMware ESXi 7.0.0 support. ESXi 7.0.0 is now officially supported within Datto RMM. Refer to Supported versions.
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Search by device description in the New UI. You can now search by device description in the New UI using the global search. Refer to Search.
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Web Remote image quality settings. You can now choose the image quality in Web Remote to help in low bandwidth scenarios. Refer to Display.
List of improvements and fixes
New UI
| Type | Case ID | Summary |
|---|---|---|
| Feature | RMM-5415 | You can now search by device description. Refer to Search. |
| Fix | RMM-5219 | We fixed an issue where an error message would show when viewing the Activities card on the Device Summary page. |
| Fix | RMM-5390 | We fixed an issue where users would not always receive feedback if a create or save button failed to function. |
| Fix | RMM-5485 | We fixed an issue where the New UI color scheme showed incorrectly for some users. |
Web Remote
| Type | Case ID | Summary |
|---|---|---|
| Feature | RMM-1505 | We added user session selection to Web Remote for multi-session devices such as RDS servers. Refer to Multi-session support. |
| Feature | RMM-4133 | We added the ability to choose between low, medium, and high image quality in Web Remote to help with low bandwidth scenarios. Refer to Display. |
| Feature | RMM-5014 | We added outbound Windows firewall rules for the AEMAgent, RMM.RTC.Proxy, and RMM.WebRemote processes to help ensure a successful connection. Refer to Inbound and Outbound Rules. |
| Feature | RMM-5166 | We added the ability to go full screen without requiring the use of browser settings. Refer to Full screen. |
| Feature | RMM-5218 | We added a fallback for Web Remote WebRTC to connect over TLS if blocked by outbound firewall rules. Refer to WebRTC. |
| Feature | RMM-5296 | We improved the connected user pop-up dialog to support per-user session display on multi-session devices such as RDS servers. Refer to Initiate a Web Remote session. |
| Fix | RMM-4779 | We now run Web Remote as a separate process called RMM.WebRemote to support future functionality. Refer to Web Remote Process and Web Remote log files. |
| Fix | RMM-5114 | We fixed an issue where System Restore would fail to launch from the Quick Launch menu if the user did not have administrator privileges. |
Autotask PSA Integration
| Type | Case ID | Summary |
|---|---|---|
| Feature | RMM-5310 | We fixed an issue where non-auditable managed devices could not be mapped to Autotask PSA. Refer to Device sync logic. |
| Feature | RMM-5469 | We improved the mapping logic to allow the creation of new configuration items when there is no exact match for the Datto RMM device in Autotask PSA. Refer to Device sync logic. |
| Fix | RMM-5149 | We fixed an issue where the Last Autotask Sync Date field for a device was updated even if the sync was not successful. |
ConnectWise Manage Integration
| Type | Case ID | Summary |
|---|---|---|
| Fix | RMM-5288 | We fixed an issue where it was not possible to configure the ConnectWise Manage Integration over slow connections. |
Datto Continuity Integration
| Type | Case ID | Summary |
|---|---|---|
| Fix | RMM-5265 | We fixed an issue where the Integrations page would display none found when configuring the Datto Continuity Integration. |
Agent Install
| Type | Case ID | Summary |
|---|---|---|
| Feature | RMM-4892 | We added an outbound Windows firewall rule for aria2c to ensure that Software Management can work in all scenarios. Refer to Inbound and Outbound Rules. |
Antivirus
| Type | Case ID | Summary |
|---|---|---|
| Fix | RMM-2926 | We fixed an issue where Windows Defender was not being detected on Windows Server 2016. |
Audit
| Type | Case ID | Summary |
|---|---|---|
| Fix | RMM-5119 | We fixed an issue where the Operating System field could display Microsoft Windows NT after a delta audit until a full audit was performed. |
Filters
| Type | Case ID | Summary |
|---|---|---|
| Fix | RMM-5278 | We fixed an issue that was causing some filter calculations to display differently in the New UI than in the Web Portal. |
Monitoring
| Type | Case ID | Summary |
|---|---|---|
| Feature | RMM-4598 | We now support ticket creation of ConnectWise Manage tickets for Ransomware Detection alerts. Refer to Create a ticket. |
Support Access
| Type | Case ID | Summary |
|---|---|---|
| Feature | RMM-5221 | We improved the Support Access page for more seamless interaction with Support when partners are requested to enable this functionality. Refer to Support Access. |
Web Portal
| Type | Case ID | Summary |
|---|---|---|
| Fix | RMM-5173 | We removed references to alert muting from the Monitoring Maintenance Window policy. Refer to Create a Monitoring Maintenance Window policy. |
ComStore updates
IMPORTANT This table does not list update for components that are installed via Software Management.
| Component Name | Platform | New/Changed/Deprecated | Description |
|---|---|---|---|
| Change Hostname | Windows | Changed | Improved identification of domain-joined devices; changing hostnames is not supported on this configuration. |
| Copy System Device Description into Datto RMM Description Field | Windows | Changed | Now uses the device's hostname if no specific description is set on the device. |
| USB Drive Detection Monitor | Windows | Changed | Updated to better identify mass storage drives. |
| Splashtop Streamer Pre-Installer | Windows | Changed | Updated in line with Datto RMM version 8.9.0's change to Splashtop Streamer 3.4.2.1 (on Windows). |
| Datto (Backup) Windows Agent | Windows | Changed | Updated to serve version 2.7.1.0. |
| Email Server IP Blocklist Check | Windows | Changed | Removed non-responding domains at gweep.ca. |
| Splashtop Streamer Configuration Tool | Windows | Changed | Added support for configuring hardware acceleration and video broadcast type. Thanks to Nathan Peters. |
| ConnectWise Control URL in UDF | Windows | Changed | Improved support for ConnectWise Control post redesign. |
| Adobe Flash Player Uninstaller (KB4577586) | Windows | New | |
| Adobe Flash Player Uninstaller | macOS | New | |
| Windows 10: Upgrade or update to latest Feature Release | Windows | Changed | Improved support for identifying system language. Setup now identifies half-complete installations and raises an error on detection. |
| Windows Build Identification Tool | Windows | Changed | Fixed misidentification of Windows Server 2012 R2. |
| Datto Cloud Continuity Agent | Windows | Changed | Updated to serve version 1.2.2. |
