Mobile device management
IMPORTANT The Mobile Device Management (MDM) feature is no longer available for new implementations. MDM-related documentation in the Datto RMM Help only applies to partners who are already using this feature; however, Datto no longer offers support for issues with MDM. Please note that if the Mobile Device Management component is deleted from your Component Library, you will not be able to download it from the ComStore again. For further information regarding this change, please refer to this Community post.
About mobile device management
The Datto RMM Mobile Device Management (MDM) service gives Datto RMM administrators the ability to enroll and manage mobile devices from within the Datto RMM Web Portal. Once the MDM Agent has been installed on the device, it will appear in the Web Portal under the associated site and display audit information. For information refer to Audits.
Unlike regular Agents, mobile devices don't have a persistent connection to the platform. They only display an online status when they are being audited (right after Agent installation and when it's manually requested). Refer to Frequency of audits. Device status information is displayed on the Device Summary page. Refer to Status.
Mobile devices have a number of extra buttons available in the standard Actions bar on the Device Summary page. Refer to Action bar icons.
For supported Android and iOS versions, refer to Supported operating systems and Agent requirements. For a feature comparison of iOS and Android Agents, refer to Features of Windows, macOS, Linux, and mobile device Agents.
How to...
Enable the Mobile Device Management extension
IMPORTANT The Mobile Device Management (MDM) feature is no longer available for new implementations. MDM-related documentation in the Datto RMM Help only applies to partners who are already using this feature; however, Datto no longer offers support for issues with MDM. Please note that if the Mobile Device Management component is deleted from your Component Library, you will not be able to download it from the ComStore again. For further information regarding this change, please refer to this Community post.
- In the Web Portal, click the ComStore tab and select Extensions.
- Click Mobile Device Management.
- On the window that opens, click Add to my Component Library.
Once downloaded, the extension will add the Apple Push Certificate section to Setup > Account Settings. For information on the Apple Push Certificate, refer to Set up the Apple Push Certificate.
Install the MDM Agent on a mobile device
To install an MDM profile on a mobile device use the following guides:
