Devices

About devices

Devices are the endpoints that are managed in your Datto RMM account. All devices are associated with a site. When you become a Datto RMM partner, and every time you onboard a new customer, one of your first tasks is to add the devices you want to manage to your Datto RMM account. There are a number of different deployment methods and management options. The exact method of how you add devices to your sites depends on the device type.

Methods for adding devices to your sites

Agent installation

This method works for devices that have an operating system. The devices become visible in the Web Portal once the Datto RMM Agent is installed on them. You can install the Agent on the following device types:

• Servers, desktops, laptops: Refer to Installing the Datto RMM Agent on servers, desktops, and laptops.
• Mobile devices: Refer to Mobile device management.

IMPORTANT  The Mobile Device Management (MDM) feature is no longer available for new implementations. MDM-related documentation in the Datto RMM Help only applies to partners who are already using this feature; however, Datto no longer offers support for issues with MDM. Please note that if the Mobile Device Management component is deleted from your Component Library, you will not be able to download it from the ComStore again. For further information regarding this change, please refer to this Community post.

For detailed information about the Datto RMM Agent, refer to Datto RMM Agent. There are two types of the Agent that differ in functionality: Managed and OnDemand. Which one is deployed depends on the type of site the device is associated with. For more information, refer to Managed and OnDemand Agents.

The Datto RMM Agent is specific to the operating system of the device it is installed on. For a feature comparison, refer to Features of Windows, macOS, Linux, and mobile device Agents.

Managing your device using SNMP

If you cannot install an Agent on your device, e.g. on a switch, router, UPS, printer, ESXi device, or any device that does not have an operating system, a Network Node device can manage it for you.

• Network devices and printers: Refer to Managing and monitoring SNMP-enabled network devices and printers.
• ESXi devices: Refer to Managing and monitoring ESXi devices.

Further information

• For an overview of the Device Summary page, refer to Device Summary.
• Take an inventory of the hardware and software installed on a device and see the devices discovered on the network. Refer to Audits.

• Organize your device estate by creating filters and groups that allow you to target policies and jobs on a subset of devices. Refer to Target devices with filters and groups.

• Learn how to perform actions on your devices. Refer to Device lists.
• Create monitors to keep track of your devices' health. Refer to Manage monitors in the current UI or Monitors - New UI in the New UI.
• Target your devices with policies. Refer to Managing policies in the current UI and Policies - New UI in the New UI.
• Run a component on your devices through a job. Refer to Jobs.
• On the Support tab, you can follow up on tickets created for your devices. Refer to Managing tickets.
• Learn how to generate reports or exports. Refer to Report scheduler.