Cloning or ghosting devices that have Datto RMM installed

Each endpoint in Datto RMM uses a unique device ID to identify itself correctly to the Datto RMM Web Portal. This ID is stored locally in the registry on each device.

If you need to clone or ghost a device with a Datto RMM Agent installed, you must remove the ID before you clone or ghost to avoid duplicate devices (multiple devices with the same ID) appearing in your Datto RMM Web Portal.

NOTE  Incorrectly editing the registry or system files can cause issues on your devices. We recommend that you back up the registry or system files before editing.

Windows

  1. Disconnect the device from the Internet.
  2. Open the Registry Editor (regedit.exe) from the Start menu search.
  3. Navigate to HKEY_LOCAL_MACHINE/Software/CentraStage in the registry.
  4. Delete the DeviceID and everything else in the CentraStage key.
  5. You can now proceed to clone your device.

macOS

  1. Disconnect the device from the Internet.
  2. Open a terminal window.
  3. Perform the following commands:
sudo su -
launchctl unload /Library/LaunchDaemons/com.centrastage.tray.plist
cd /var/root/.mono/CurrentUser/software/centrastage
rm -f values.xml
  1. After completing any further checks and preparations and shutting down the OS, you can now proceed to clone your device.

Linux

  1. Disconnect the device from the Internet.
  2. Open a terminal window.
  3. Perform the following commands:
service cag stop
cd /var/root/.mono/CurrentUser/software/centrastage
rm -f values.xml
  1. After completing any further checks and preparations and shutting down the OS, you can now proceed to clone your device.