Deleting devices

SECURITY  Refer to SITES > Devices and SITES > Deleted Devices in Security Level Details - Permissions

NAVIGATION  Sites > click a site > Devices

NAVIGATION  Sites > Manage Deletions

1. In the Web Portal, click Sites.
2. Click the name of the site that contains the device(s) you want to delete.
3. Click the Devices tab.
4. Select the device(s) you would like to delete.
5. Click the Delete device(s) icon from the Action bar.
6. In the dialog box, enter the number of devices you wish to delete.
   
7. Click OK.

NOTE  Datto Networking and Datto Continuity devices cannot be deleted from within Datto RMM. If any Datto Networking or Datto Continuity devices are selected for deletion along with Datto RMM devices, you will be notified in a confirmation dialog that these devices cannot be deleted. The selected Datto RMM devices will then be deleted.

When a device is deleted, it will be removed from its current site and placed into the Deleted Devices site with a flag set on the database to uninstall the Agent from the device.

You can find the Deleted Devices page by following these steps:

1. Click Sites.
2. Click Manage Deletions in the top left.

If the device is online at the time of deletion, it will recognize that it has been placed into the Deleted Devices site, and the Agent will be uninstalled from the device automatically.

If the device is offline at the time of deletion, it will remain in the Deleted Devices site, and the Agent will be uninstalled when it next connects to the platform.

If the device is offline when deleted and stays offline for 30 days, it will be purged from the platform before the Agent can be instructed to uninstall itself. If the device then comes back online after 30 days, the Agent will connect to the platform, and it will be added again as a new device.

NOTE  If the device is deleted from a site that is then deleted from the platform and the device comes back online after 30 days, the device will be added to the Managed site created by default when you originally set up your platform.

NOTE  You do not get charged for devices in the Deleted Devices site. They are also ignored from reporting or filtering.

If you delete a device from the Deleted Devices site, it will automatically be re-added to its original site when the Agent connects to the platform again.

NOTE  The device's original site may not be the site it was deleted from if the device had been moved to a different site after the Agent installation.

When the device is re-added, its original record will be purged, and it will be treated as a completely new install.