Your user account

SECURITY  Refer to SETUP > My Info in Security Level Details - Permissions

NAVIGATION  Setup > My Info

About

Users with permission to access the Setup > My Info tab can view, or view and manage their own user account.

How to...

In order to edit your user details, you need to have a security level with permission to manage the Setup > My Info section. Refer to Security Level Details - Permissions.

  1. Navigate to Setup > My Info.
  2. Click Edit to update the following fields:
Name Description
Username The string you use to log in to Datto RMM. Once created, it cannot be edited.
First name, Last name Your first and last name.
Phone Enter your phone number. Make sure to use a phone number that can receive SMS messages since this number will be used for recovery purposes (when the account is locked out).

NOTE  Ensure that you use the correct +XX country code format.
For example, a UK phone number entered as +447407123456 uses the correct format and will receive codes. The same number entered as 00447407123456 uses an incorrect format and will not receive codes.
Email address Your email address. Once created, it cannot be edited.
Account Name The name of your organization you set up when you registered, followed by the account ID in parentheses. Note that anyone with permission to manage Setup > My Info will be able to edit the Account Name.
Account Email The email address to which you want Datto to send your invoices.
Address Line 1 / Address Line 2 Enter your street address.
City Enter the name of the city.
County/State Enter a county or state, if applicable.
Postal Code Enter your zip code or postal code.
Country

NOTE  The Country field information is taken from the initial setup and is not editable.
Time Zone Select the correct time zone for the entire Datto RMM account. Times and dates will be recorded and displayed using this time zone. The selected time zone will also determine when scheduled jobs and reports run.

IMPORTANT  Time zone changes are recorded for the entire Datto RMM account, that is, for you and all other users in the account. It is not possible to set a time zone on a user-by-user basis.
  1. Click Save.

You can change the display language of Datto RMM to one of the following languages:

  • English
  • German
  • Spanish
  • Hungarian
  • French
  • Italian
  • Portuguese
  • Swedish

When you select the desired language from the Language drop-down list, the screen will be refreshed and displayed in the selected language.

NOTE  Changing the language of your own user account will not affect the language setting for other users.

Datto RMM users can be associated with more than one security level. However, when a user logs in, their default security level will be used.

To change your default security level, click the Default security level drop-down list and select a different security level.

Click the Datto Portal User Settings button to update your user information or to manage your two-factor authentication settings. Refer to Two-factor authentication.